Cancellation + Returns
Oops! I placed my order and need to add to it, change it, or otherwise cancel it…
It’s ok, we got you! Orders are typically processed within 48 hours. So, you must send a reply to your confirmation email within 24 hours of your purchase date/time. (firstname.lastname@example.org) Include your order number and your change request.
But, I no longer want/need this beautiful gem. Can I return it?
Uh oh! We want you to “John Cusack, with a radio, outside of your bedroom window in Say Anything”-love your Saucy Asylum products. So, to be eligible for a return, your item must be UNUSED, in original packaging, and in the same condition that you received it. Email us within 30 days of your order to request a return. (email@example.com) Sale items may not be returned or refunded.
Is it possible to swap my item?
Due to the consumable nature of Saucy Asylum products, items may only be exchanged with an exact replacement if they are defective or damaged. We do not swap items due to scent preferences. We try to convey scent in an oh-so-quirky, yet transparent manner, so that you may decide which scent you would most likely prefer.
Oh, gosh. What if it gets lost on its way to you?
It’s like kids cleaning up after themselves. It’s rare. But it happens. If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*You work so hard, Momma. We want to help you create the escape that you deserve. If you find that you are unhappy with your Saucy Asylum products, please contact us and let us know.